Standard Returns Policy 

Full Price Returns

If you are unhappy with your purchase, we are willing to provide an exchange (UK only) or refund for full price goods within 28 days of receipt. Items must be returned to us unused, in the original condition and with all tags still attached. * Please could all jewellery pieces be returned in their original packaging*  Returns that do not meet our policy will be sent back. Please note that once your parcel arrives at our warehouse it can take up to 14 days to receive your refund.

Sale Returns:

Our 28 days return period does not apply to sale goods: clearance or sale items must be returned within 14 days of receipt of the order for a cash refund. After the 14 days have passed, until the first anniversary of your order, you can return anything that does not meet your naturally high quality expectations and we will give you an account credit for the amount you paid.

Please read below for our store sale returns.

During busy periods we may take slightly longer to process your returns. Returns received on a weekend or Bank Holiday will be processed on the following working day. We thank you for your patience and understanding during this busy time.

UK Returns 
We are delighted to offer complimentary returns in the UK, our returns process is operated through venomfashion.

How to Return/Exchange

1. Fill in the returns form, that was included in your parcel and specify with a tick if you want an exchange or refund. 
2. Specify the reason(s) by entering the corresponding numbers from the list below.
3. For exchanges write the replacement item’s size, colour and name.
4. Peel off the pre-paid label and stick it on your package. 
5. Detach the returns table from your despatch note and include it in the package. 
6. Take your package to a post office.
7. Returns can take to 2-3 working days to be delivered to us. We will then process your return within 10 - 14 days of receipt. We will email you to confirm the return. 
1. Ordered more than one colour or size
2. Looks different to image on website
3. Doesn’t suit
4. Too Big
5. Too Small
6. Quality not as expected
7. Faulty (please give details)
8. Incorrect Item
9. Parcel arrived late
10. Exchange
11. Other
If you have misplaced the returns slip from your package, you can generate a new venomfashion returns label 

International Returns

For queries related to International orders placed before 23rd March 2023, please contact us at